Hopefully, after receiving this less than perfect mark they'll write one for their clients. It seems that customers are having experiences that are right up there with the best airlines, but not only does their policy have little about this subject, it actually states what people don't want to hear, "miles are non-transferrable." If Southwest put a little more time into this issue and made a standard policy that favored their account holders, then they would get a much higher score. Learn more about refunds and flight credit. Southwest Airlines gets mid-level marks for their closing account process after someone dies, mainly because the good things we hear about them are not in writing. If you decide not to travel as a result of a Southwest-initiated schedule change, you can choose to either a) receive a method-of-payment refund or b) hold the value of the ticket as a flight credit that you can use to buy a future flight. Official website: Atticus' Legacy Review of Southwest Airlines's closing account process after someone dies = 5/10 stars ![]() What if don't have the required information?Ĭall Southwest Airlines at 1-85, option #3, and reference their Rapid Reward Points program. ![]() Their terms state the contrary, but customers have reported success in getting fees waived. Ask Southwest to waive any transfer fees.Prior to calling, YOU MUST HAVE ANOTHER Southwest Airlines Rapid Reward Points Program account to transfer miles into.Reference their Rapid Reward Points program. To transfer a Southwest Airlines account call 1-85, option #3. Once notified of the account holder’s passing, Southwest will automatically schedule a closing of the account at the expiration of 24 months (unless you request it to happen sooner).ĭiffering from the formal policy, customers on Southwest’s community forums share various experiences of a much more accommodating practice, often receiving assistance and guidance from customer service around the transfer of a deceased person’s unused account points. Southwest Airlines Terms and Conditions for Rapid Reward Points states that miles will not be transferred to an owner’s estate following a death. How to transfer miles from a Southwest Airlines account ![]() To close a Southwest Airlines account call 1-85, option #3. How to close a Southwest Airlines account But Atticus still has a suggestion on how to transfer these miles. Their Southwest Airlines Rapid Reward Points program is popular in the US, however, Southwest does not have a transfer program if one of their account holder passes away. Southwest Airlines is a US based domestic airline carrier. How to close a Southwest Airlines account after someone dies
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